Ordering & Shipping
Orders may take 3 - 7 business days of processing prior to shipping. We will let you know when we have shipped your order from our studio. We use USPS for our standard shipping. Shipping times and fees cannot be combined on orders placed separately under different order numbers. Contact us at firstname.lastname@example.org for information regarding rush shipments and international shipping.
Once your order leaves our shipping facility, we do not have any control over the shipping details. All of the timing, handling, and updates are handled by the USPS and is out of our hands. We do our best to help you with you package(s) but please note that we do not have access to any additional information than you have available to you through USPS tracking. Please note that nationwide shortages and delays, due to COVID-19, may affect your order and you may experience longer delivery times that normal.
If there is any issue with your order, please report it to email@example.com within 14 days of your order delivery date.
Any orders shipped outside of the US may accrue duties or extra charges in customs. We are not responsible for any additional charges that may be added to your international shipment.
Canceling & Editing Existing Orders
At LONGWAY, we work quickly to ensure your order is processed in a timely manner. We are sorry, this does mean we typically can’t add, change, or cancel orders once an order is placed. We make every effort to keep our online store updates and current. On occasion, an item listed may be out of stock. If that is the case, we will notify you through email and update your order.
If you have a discount or promo code, we cannot edit your order to include the discount once your order is placed. Discounts for orders are not retroactive.